Items purchased in-store and on ComorSports.com are eligible for a full refund within 15 days of the original purchase date. Customers have up to 30 days after the original purchase date to receive an exchange or store credit.
All returned items must be in their original condition, original packaging, unused/unworn, with tags attached, and accompanied by the original receipt.
Comor Sports has locations in Kitsilano, North Shore, and Whistler Village. We accept in-store returns for a full refund, exchange, or store credit.
Returned items must be in original condition, original packaging, unused/unworn, with tags attached, and accompanied by the original receipt.
In-store returns are subject to our standard return policy.
Online purchases can be returned in person at one of our retail locations.
Alternatively, you may ship returns to:
Online Order Returns
1766 West 4th Ave, Vancouver, BC
Online returns are subject to our standard return policy.
Buyers are responsible for return shipping costs unless the return is due to a Comor Sports error. Please contact our customer service before shipping a return. We also recommend obtaining a tracking number for your return.
To arrange an exchange, please contact us:
📧 support@comorsports.com
📞 1-888-262-7337
Exchanges must be made within 30 days of purchase. Items must be unused, in original packaging, with tags attached, and accompanied by the original receipt
The following items are considered Final Sale and cannot be returned or exchanged:
- Clearance items discounted at 45% off or more
- Mounted skis
- Undergarments
- Special orders and price matches
- Assembled bikes once they have left the store
A restocking fee may apply to:
- Online purchases returned in-store that originally qualified for free shipping
- Returns made outside the standard return policy
- Returns of 50% or more of the total order value or item quantity
- Late cancellations
If you are unsure about sizing, we recommend visiting one of our stores for a better fit and to avoid restocking fees.
Restocking fees do not apply to purchases done with Klarna Payment Services.
Orders that have already been fulfilled or placed more than 36 hours prior to your request may be subject to a restocking fee.
Information on the warranty process can be found here:
BC E-Bike Rebate Program Returns/Exchanges
We do not accept returns for e-bikes purchased through the BC E-Bike Rebate Program. Refunds, store credit, or gift cards cannot be issued. Please ensure your e-bike purchase is final.
If an e-bike purchased through the BC E-Bike Rebate Program is defective, it may only be exchanged for another e-bike of equal or greater value.
